STRIVE

Precision Planning. Measurable Growth.International Remote Support • Pune, India • Mon–Sat
Customer & Sales Support

Create a dependable customer experience with organized support systems.

Organized inquiry handling, follow-ups, customer records and support reporting for dependable service.

Inquiry and complaint trackingCustomer follow-upsSupport reports and CRM updates
STRIVE global business support illustration
Problems & Solutions

The business problems this service is designed to solve.

STRIVE focuses on the outcome and structure—not only completing isolated tasks.

Customer inquiries are missed or delayed

Inquiry and ticket management structure

No clear complaint and resolution tracking

Follow-up status and escalation tracker

Sales follow-ups are inconsistent

Customer interaction reporting

Deliverables

What you can receive from this service.

The final deliverables are customized based on your package, project size and existing workflow.

01

Customer tracker

Delivered in a clean and client-ready format based on the confirmed project scope.

02

Complaint log

Delivered in a clean and client-ready format based on the confirmed project scope.

03

Follow-up sheet

Delivered in a clean and client-ready format based on the confirmed project scope.

04

Response templates

Delivered in a clean and client-ready format based on the confirmed project scope.

05

Escalation status

Delivered in a clean and client-ready format based on the confirmed project scope.

06

Weekly support report

Delivered in a clean and client-ready format based on the confirmed project scope.

Service Process

A transparent six-step delivery workflow.

1

Requirement

Understand the business, task, source files and expected final output.

2

Planning

Confirm scope, workflow, timeline and communication method.

3

Setup

Create the tracker, folder, template or working system needed for execution.

4

Execution

Complete the work carefully and provide progress updates where applicable.

5

Quality Review

Check accuracy, consistency, formatting and completeness.

Sample Project

Customer Inquiry and Resolution Tracker

A professional customer support workflow covering inquiry type, owner, response status, follow-up and resolution details.

1

Challenge

Customer inquiries are missed or delayed

2

STRIVE work

Inquiry and ticket management structure

3

Output

Customer tracker, Complaint log, Follow-up sheet.

4

Business value

A cleaner, more organized system that is easier to use, review and continue.

STRIVE global business support illustration
Packages

Choose a starting scope or request a custom plan.

Final pricing depends on volume, complexity, access requirements and delivery timeline.

Package 1

Support Setup

₹8,000+

Process, templates and trackers for a support function.

  • Requirement review
  • Confirmed deliverables
  • Progress communication
  • Quality check
  • Revision support as agreed
Request Scope →
Package 3

Dedicated Process

Custom

Customized support coverage based on volume and schedule.

  • Requirement review
  • Confirmed deliverables
  • Progress communication
  • Quality check
  • Revision support as agreed
Request Scope →
Frequently Asked Questions

Important questions before starting.

What information do you need from the client?

We need the project goal, expected output, available files, preferred format and timeline. Additional details depend on the service.

Can the service be customized?

Yes. The scope and deliverables can be adjusted based on the business workflow and priority.

Do you support international clients?

Yes. STRIVE can collaborate remotely with clients in India and internationally, subject to schedule and project requirements.

How are revisions handled?

Revision terms are confirmed before work begins. Revisions related to the approved scope are handled as agreed in the package.

How will files be delivered?

Files can be delivered through email, cloud storage or the agreed client folder in formats such as Excel, PDF, Word, images or web files.

Have a Customer & Sales Support requirement?

Share the problem, current files and expected result. We will review the scope and suggest the most suitable way to proceed.